Returns Policy

We are committed to providing quality products to our customers.

If you are not completely satisfied with your order, please return the items to us in original condition within 60 days of purchase for an exchange or refund.

Sale items to be returned within 21 days for exchange or refund.

For faults please contact our customer service team on 1300 727 355 or email customer service customerservice@rbsellars.com.au.

There is no need to call us before returning goods, simply complete the Returns Form included with every order on the back of the packing slip (or click here to download) and return the items to us. 

Invoices will be emailed to customers.

Please address parcel to:

RB Sellars – Returns

309 Fitzgerald Road

Derrimut VIC 3030

 

How to return your order

 

Return or Exchange In-store (Free)
Find your nearest store here to return or exchange an item for free.
Please ensure that you have read our 'Returns Policy' information.
via Australia Post (Free for limited time)
Book your return online here through the returns portal.
Firstly, fill out your returns and exchanges form.
Then print your label & stick it on your parcel. Please ensure it is clearly visible.
Drop your parcel off to a Post Box, Australia Post Office, or Parcel Locker.



 

 

Once your return parcel has been received, we aim to process your exchange order within 2 to 4 business days. Please allow 3 to 10 days for delivery by Australia Post. 

If a refund is required we aim to process your credit card or cheque refund within 10 days of receipt of garments. Please be advised that if we are processing your refund to your credit card this will take between 2 - 3 days to appear on your credit card statement.

RB Sellars strives to provide a seamless customer experience. However, if we have made an error with your order or you receive a faulty garment, please call us on Toll Free 1300 727 355 or email us at customerservice@rbsellars.com.au to arrange free return delivery and an exchange or refund.

International Customers

Important: Australian Customs require you to clearly mark your parcel 'RETURNED AUSTRALIAN GOODS'.

RETURNED AUSTRALIAN GOODS

RB Sellars – Returns

309 Fitzgerald Road

Derrimut VIC 3030

AUSTRALIA

RB Sellars strives to provide a seamless Customer experience.  However, if we have made an error with your order or you receive a faulty garment, we will reimburse you for the cost of return freight once we have received the goods. For New Zealand customers please do not hesitate to call our NZ toll free number 0800 647 899 or email us at customerservice@rbsellars.com.au should you have any queries.

Postage reimbursements will be at the same A$ rate we quote to ship items to you by Airmail.  Please refer to postage rates in the New Zealand Customers information page. We can only reimburse freight costs by refund to your credit card.