Easy Returns

We are committed to providing quality products to our customers.

If you are not completely satisfied with any part of your order, please return the items to us in original condition with packaging within 60 days of purchase for an exchange or refund.

Sale items to be returned within 21 days for exchange or refund.

There is no need to call us before returning goods, simply complete the Return Form included with every order (or click here to download) and return the items to us. 

Please address parcel to:

RB Sellars – Returns
25 Marine Parade
Abbotsford VIC 3067

If you return an item to us for exchange, you will need to pay the postage to send the items back to us however we will pay for the postage to return the item/s to you. 

Once your return parcel has been received, we aim to process your exchange order within 2 to 4 business days.  Please allow 5 to 10 days for delivery by Australia Post. 

If a refund is required we aim to process your credit card or cheque refund within 10 - 15 days of receipt of garments.   Please be advised that if we are processing your refund to your credit card this will take between 2 - 3 days to appear on your credit card statement.

RB Sellars strives to provide a seamless Customer experience. However, if we have made an error with your order or you receive a faulty garment, please call us on Toll Free 1300 727 355 or email us at sales@rbsellars.com.au to arrange free return delivery and an exchange or refund.

International Customers

Important: Australian Customs require you to clearly mark your parcel 'RETURNED AUSTRALIAN GOODS'.

RETURNED AUSTRALIAN GOODS
RB Sellars – Returns
25 Marine Parade
Abbotsford VIC 3067
AUSTRALIA

RB Sellars strives to provide a seamless Customer experience.  However, if we have made an error with your order or you receive a faulty garment, we will reimburse you for the cost of return freight once we have received the goods. For New Zealand customers please do not hesitate to call our NZ toll free number 0800 647 899 or email us at sales@rbsellars.com.au should you have any queries.

Postage reimbursements will be at the same A$ rate we quote to ship items to you by Airmail.  Please refer to postage rates in the New Zealand Customers information page. We can only reimburse freight costs by refund to your credit card.