General Questions

If I buy 5 Workshirts do I get the 5th shirt at the discount price?

Yes. The Workshirts promotion discount will be applied to all 5 shirts at checkout.

If I buy multiple Workshirts (men’s or women’s), will I get a discount?

Yes. We offer a multi-buy deal for our most popular Burton & Sandy Workshirts; discounts will be applied at checkout. 

Where are your stores located, and what are their opening times?

We have six Stores across NSW and Victoria. In Victoria, we have a store in Abbotsford, Mansfield & Warrnambool. In NSW, we have a store in Tamworth, Wagga Wagga & Albury. These Stores have most of our range of seasonal and Workwear styles. However, if something is not available in-store, we can post to you, or to the store for pick up. Please note a $10 postage cost will apply.

See our Store Locations page for opening hours and contact information.

Do you sell gift cards/e-vouchers and how can I redeem one?

Of course. Purchasing and redeeming an RB Sellars Gift Card is easy - online, over the phone or in-store. You don’t need to spend it in one go, the balance is redeemable for 12 months from date of purchase. If you’re not sure how much is left to spend, simply check the balance of your Gift Card anytime online, or ask in store next time you shop. 

Where are RB Sellars clothes produced?

All RB Sellars garments and fabrics are designed, tried and tested, in-house at our head office in Abbotsford, Victoria. Our design and quality assurance team is made-up of country lovers, and urban dwellers, who collaborate seamlessly to inspire seasonal collections suitable for our diverse Australian and New Zealand customer, and increasingly new international markets.

Wherever possible we use premium Australian wool, leather and yarn fabrics, and are always looking to increase our support of local manufacturers and suppliers. Currently, our collections are produced in China, the Philippines, Indonesia, Vietnam, Bangladesh and India, using premium local and internationally sourced materials. Due to our close relationship with trusted suppliers, we maintain Australian standards and ensure that workers are treated fairly and with respect.

How can I find the right size for me?

All products have a Sizing Chart link above the garment size. Some garments will have a Size Guide showing body measurements and others will have a Size Chart with actual garment measurements. Please follow the measuring tips provided on the chart to help you find the best size/fit for you. You can contact our local customer service team toll free on 1300 727 355 if you need assistance.

How quickly do I need to return my order if it is not what I want?

For full priced items you have 60 days to return your order for an exchange or refund and 21 days to return sale items. When returning items to us for an exchange, you pay for the postage back to us and we'll cover the postage for the exchange back to you.  For further details see section on Returns & Exchanges.

How do I get one of your catalogues?

If you would like to receive a copy of our Catalogue please head to our catalogue page Here and fill in your details.

Our current catalogue will be mailed to you and your information will be added to our database so you receive future catalogues and promotional material. Alternatively, you can also view or download a digital copy Here.

 

Delivery Questions

When will you send my order?

We aim to despatch orders from our warehouse in Victoria within 3 to 5 business days of receiving payment, please then allow 5 to 15 days for delivery by Australia Post, allow longer for overseas. You will receive an email from Australia Post’s eParcel service with your tracking number. Any item/s on backorder will be despatched as stock arrives at no additional postage cost.

If you have an RB Sellars account, you can check your order status by signing in and selecting view “All Recent Orders”. If you have any queries, you can call our local customer service team toll free during business hours on 1300 727 355 or email us at customerservice@rbsellars.com.au. 

How do you send my order?

We despatch all orders using regular delivery via e-Parcel with Australia Post.  

If we have your current email address (registered at time of placing your order), an email will be sent to you with details of the e-Parcel tracking number, which will allow you to track your order's delivery status through Australia Post.

If part of my order is on back order do I pay postage twice?

In the event we need to send your order over two deliveries you will only be charged once for postage.