Delivery & Postage Charges
All orders are despatched from our warehouse in Victoria currently within 4 to 7 business days from receipt on purchase. Depending on where the parcel is being despatched to, please then allow 5 to 15 days for delivery by Australia Post, allow longer for overseas. If you have provided us with your email address, you will receive an email from Australia Post’s eParcel service with your tracking number, which will allow you to track your order's delivery status through Australia Post. If we need to send your order over two deliveries, you will only be charged once for postage.
If your order has not been delivered within the specified time please contact us via email at firstname.lastname@example.org or call Toll Free 1300 727 355 or 03 9281 1200 (within Australia) during our business hours.
Please see applicable postage charges below for deliveries within Australia and New Zealand.
Postage Charges for Deliveries within Australia
|Number of Items||Any|
|Deliveries within Australia||Flat rate deal of $10 (for orders under $200)
Free postage (when you spend $200 or more)
Postage Charges for Deliveries to New Zealand*
|Number of Items||1-2||3-4||5-6||7+|
|Deliveries to New Zealand||$20.00||$25.00||$30.00||$35 + $3 per item thereafter|
* Please note import duties, taxes and charges may be imposed by your country's local customs authority. Customers are responsible for checking their country's customs & duties taxes. For New Zealand customers’ further information can be found at customs.govt.nz/
Please see our Terms & Conditions for further information.
Deliveries to Other Countries
If you would like to order from us and live outside of Australia & New Zealand, please email email@example.com with your full details and we will do our best to assist you with your enquiry.