Delivery & Postage Charges
Shopping online not only provides an easier and more convenient way to shop, but also allows for faster despatch of your order.
All orders are despatched from our warehouse in Victoria within 4 to 7 business days. Depending on where the parcel is being despatched to, please then allow 5 to 15 days for delivery by Australia Post within Australia, allow longer for overseas. If you have provided us with your email address, an email will be sent to you on despatch with details of your orders' tracking number, which will be delivered through Australia Post's eParcel service.
In the event that we need to send your order over two deliveries, you will only be charged once for postage.
If your order has not been delivered within the specified time please contact us via email at firstname.lastname@example.org or call Toll Free 1300 727 355 or 03 9281 1200 (within Australia) during our business hours.
Please see applicable postage charges below for deliveries within Australia and New Zealand.
Postage Charges for Deliveries within Australia*
|Number of Items||Any|
|Deliveries within Australia||Flat rate deal of $10 (for orders under $250)
Free postage (when you spend $250 or more)
Postage Charges for Deliveries to New Zealand**
|Number of Items||1-2||3-4||5-6||7+|
|Deliveries to New Zealand||$20.00||$25.00||$30.00||$35 + $3 per item thereafter|
** Please note import duties, taxes and charges may be imposed by your country's local customs authority.
Please see our Terms & Conditions for further information.
Deliveries to Other Countries
If you would like to order from us and live outside of Australia & New Zealand, please email email@example.com with your full details and we will do our best to assist you with your enquiry.