Contact Us

For all enquiries, or assistance with ordering and/or deliveries, please use fill out our short contact form and a member of our team will be in contact.

Contact Us

Address for Mailing


Customer Service

Opening Hours: Monday to Friday, 9am to 5pm  AEST

Closed: Saturday, Sunday & Public Holidays

Toll Free: 1300 727 355  or 03 9281 1200

Freecall from New Zealand: 0800 647 899   

Address: 25 Marine Parade Abbotsford VIC 3067

Customer Service:


Corporate & Embroidery Enquiries

If you have an enquiry,  please contact our corporate team:

Phone: 1300 727 355 and select extension 2 (during business hours)



General Enquiries

If you have an enquiry,  please call our Customer Service Team on 1300 727 355 (during business hours) or email and we will respond within the next 1 - 2 business days. If you need to query an order, please advise us of your order number, name and postcode.

If calling after hours or on public holidays, please leave a message and we will return your call the next business day.  

If you are looking for employment with us

We are often looking to fill positions in our Retail Stores, Warehouse & Customer Sevice Centre. If you are interested in working with us, please send your resume to  

If you need help ordering online

Call our Customer Service Team on 1300 727 355 or 03 9281 1200 during our business hours.

If you need a new password

Simply click Sign In and provide your email address, select reset your password and an email will be sent to you with your new password. This can then be changed once you login with your new password and go into your account. 

If you would like to re-subscribe to marketing emails

Simply click Sign In, go to My Account click on Newsletters and re-subscribe.